AI
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$96 billion giant ServiceNow doesn’t see a ‘SaaSpocalypse.’ It sees the ‘hard lift, heavy lifting’ phase just beginning
For the past four years, enterprise software conferences have been defined by a kind of competitive breathlessness: which company could announce the most AI agents, the boldest automation claims, the most mind-bending demos. At ServiceNow’s Knowledge 2026, the company’s two top customer-facing executives are having very different conversations. The era of AI feature wars is
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Elon Musk called Anthropic ‘evil’ 3 months ago. Now he’s taking $4 billion to become its data landlord
Three months ago, Elon Musk wrote on X that Anthropic was “evil,” “misanthropic,” and that the AI lab hated Western civilization. On Wednesday, he leased Anthropic one of his most valuable assets: the world’s biggest supercomputer. But Anthropic-lovers shouldn’t bask too long in Musk’s newfound praise (even if he did decide that “nobody set off
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The AI job apocalypse is ‘unhelpful marketing, bad economics and worse history,’ a16z says
The doomsday forecasts have been building for years: AI will hollow out the white-collar workforce, destroy entry-level jobs, and create a permanent underclass of technologically displaced workers. Now, one of Silicon Valley’s most influential firms has published a detailed rebuttal saying, basically, don’t believe the hype. In a new essay published Tuesday, Andreessen Horowitz General
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Addiction, emotional distress, dread of dull tasks: AI models ‘seem to increasingly behave’ as though they’re sentient, worrying study shows
ChatGPT probably tells you that it’s “happy to help.” Claude apologizes when it makes mistakes. AI models push back when users try to manipulate them. Most people, including the engineers who build these systems, have dismissed this as performance, or simple mimicry of the internet it has scrapped. A new paper from the Center for
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Meet Mark Stevens: The billionaire VC, Nvidia board member, and Giving Pledge signer who just donated $200 million to USC
As Big Tech competes to win the AI race, America’s top universities are also clamoring for the best resources to study and research the technology. And the University of Southern California just got a massive bet from one of the country’s most prominent venture capitalists to place them squarely in the competition. On Tuesday, USC
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ServiceNow just told Wall Street it’s going to double again. Here’s why $30 billion of revenue isn’t crazy
Bill McDermott has a habit of making promises that sound like boasts and then keeping them. When he took the helm of ServiceNow in 2019, the company was doing $3.5 billion in annual subscription revenue. This year, it will finish at nearly $16 billion. “We are printing a new ServiceNow every year,” he told reporters
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Americans are busy getting angry and throwing a fit about AI while the Chinese use it to book travel, order food and hail rides
On a recent weekday, around 50 people gathered outside the headquarters of a Chinese mobile internet company, waiting to get help with installing an artificial intelligence assistant. The scene in Beijing, China’s capital, was repeated for days at several events and was also seen in the southern technology hub Shenzhen in March, as engineers helped
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Your company’s AI could delete everything in 9 seconds. ServiceNow wants to be the kill switch
It wasn’t a hypothetical. It wasn’t a cautionary tale from a decade ago. It happened recently at a real company: an AI agent gained elevated permissions and, in 9 seconds, deleted an entire production database—customer records, reservations, every backup. Gone. No attacker. No breach. Just an agent with too much access and no one watching.
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Jensen Huang on why ‘agentic’ will rewire a $50 trillion economy: ‘operated by robots, managed by more robots, and the entire factory is a robot’
Jensen Huang didn’t have to be in Las Vegas on Tuesday. He runs the most valuable publicly traded company in the world. His chips power virtually every major AI system on the planet. He could have sent a video. He could have sent a lieutenant. Instead, he walked onto the main stage at ServiceNow’s Knowledge
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ServiceNow just unveiled an AI workforce that can run your entire company: ‘Enterprises need AI that senses, decides, and securely acts’
ServiceNow used its biggest annual stage to make one sweeping argument: the era of AI as a helper is over. The era of AI as a worker has begun. At Knowledge 2026, held this week at the Venetian Expo Center in Las Vegas, the enterprise software company — valued at roughly $95 billion and increasingly