Business
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Brian Niccol’s nascent Starbucks turnaround starts with treating workers better
In today’s CEO Daily: Fortune‘s Phil Wahba reports on the factors behind Starbucks’ budding revival. The big leadership story: Mohamed El-Erian raises recession worries. The markets: U.S. future are up after the S&P 500 hit another record high. Plus: All the news and watercooler chat from Fortune. Good morning. This week brought convincing proof that…
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How AstraZeneca’s 17,000 AI-certified employees are helping it reach a ‘stretch goal’ of $80 billion in revenue
Good morning. AstraZeneca’s AI strategy has moved well past the exploration phase as upskilling employees became a priority. The biopharmaceutical giant has now certified more than 17,000 of its employees in AI competencies, Aradhana Sarin, CFO of AstraZeneca, told me. The program mandates that all staff above a certain grade reach at least a silver-level…
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The $665 billion question: Will Big Tech’s AI gamble pay off?
In today’s CEO Daily: Diane Brady crunches the numbers from yesterday’s tech earnings bonanza. The big leadership story: Starbucks’ turnaround is starting to take hold. The markets: Down as oil hits a four-year high. Plus: All the news and watercooler chat from Fortune. Good morning. And you thought the dollar figures being tossed around by…
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How JPMorgan’s CIO is reshaping work at the bank with a $19.8 billion annual tech and AI budget
Lori Beer, the global chief information officer at JPMorgan Chase & Co., has a long checklist of questions as she navigates the proliferation of AI agents working alongside the banking giant’s sprawling workforce of 319,000. AI agents, Beer says, will change the way one thinks about work, the tasks to complete that work, how to…
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OpenAI is ‘strongly positioned,’ says Wedbush’s Dan Ives
Good morning. OpenAI is planning to spend as much as $600 billion on compute by 2030. Now, questions are emerging about whether its revenue can keep up. OpenAI reportedly missed its internal target of 1 billion weekly active users for ChatGPT by the end of 2025. As of February, the company had reached approximately…
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CEO turnover is up, and boards are favoring experienced insiders who can hit the ground running
In today’s CEO Daily: Diane Brady digs into the data behind recent chief executive churn. The big leadership story: GM’s hefty tariff refund is only part of the story. The markets: Mixed globally as Wall Street awaits Magnificent 7 earnings Plus: All the news and watercooler chat from Fortune. Good morning. You’re not imagining it:…
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The metrics driving Verizon’s turnaround
Good morning. Verizon is starting to show what happens when customer experience becomes a growth strategy. The telecom giant is in the midst of a multi-year transformation toward a leaner, AI-driven model. On the company’s Q1 earnings call Monday, Dan Schulman, chief executive since October, pointed to churn as “the clearest measure” of whether the…
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What the NSA’s former director wants CEOs to know about navigating a dangerous world
In today’s CEO Daily: Diane Brady shares highlights from a conversation with Michael Rogers. The big leadership story: Budget airline execs ask the Trump administration for help. The markets: Mixed globally after the S&P 500 hit another record high. Plus: All the news and watercooler chat from Fortune. Good morning. What does it mean to…
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HR leaders are going quiet on the topics that matter most. This author has a fix
Good morning! HR leaders are doing the math on whether to speak up about issues like layoffs, benefit changes, DEI, and other charged workplace issues. For many, silence can feel like the safest option. Radical Candor author Kim Scott argues that calculation is incomplete. Her message to HR: silence is not a risk-free strategy. When…
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Procter & Gamble’s CFO says pricing power isn’t a given anymore—here’s how the company plans to earn it
Good morning. For nearly two centuries, Procter & Gamble, home of Dawn dish soap, Tide detergent, Pampers diapers, and Gillette razors, has sold consumers the same basic promise: its products are worth a premium. The pitch has always been that better performance justifies a higher price. However, after years of cumulative inflation, consumers are more…